Shipping
Delivery options
Available shipping services, live rates and delivery estimates are calculated at checkout for the destination entered. Delivery availability can vary by product and country.
Order processing
Orders move to our production and fulfilment partners after payment is confirmed. You will receive an order confirmation by email, followed by tracking when the selected service provides it.
Split shipments
Items in the same order can occasionally be dispatched separately. If that happens, you may receive more than one tracking update and the parcels may arrive on different days.
International orders
Customers are responsible for any import duties, taxes or local handling charges applied by the destination country. These charges are not included unless they are specifically shown at checkout.
Address changes
If an address is incorrect, email us immediately. Once fulfilment has started, we may not be able to redirect or cancel the shipment.
Returns and order issues
Before sending a return
Please contact contact@peptrolix.com before returning an item. Include the order number, the item concerned and the reason for the request. We will confirm whether the item can be returned and provide the correct return destination.
Damaged, incorrect or missing items
Contact us promptly with your order number and photographs of the outer packaging, shipping label and product where relevant. Keep all packaging while we review the issue.
Refund timing
Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and bank.
Contact
For shipping or return help, email contact@peptrolix.com.