Ordering
Where do you deliver?
Available delivery destinations, live shipping methods and rates are shown at checkout after you enter your address.
When will my order arrive?
The delivery estimate shown at checkout is the best guide for your destination. When tracking is available, we will send it to the email address used for the order.
Can products arrive separately?
Yes. Some products may be prepared or dispatched separately, so a multi-product order can occasionally arrive in more than one parcel.
Can I change or cancel an order?
Contact us as soon as possible at sales@peptrolixlabs.co.uk. We cannot guarantee changes after an order enters fulfilment, but we will always check what is possible.
Products
Where can I find ingredients and serving guidance?
Each product page includes the key ingredients, format and suggested use. The product label supplied with your order is the final reference for serving guidance and warnings.
How should I store my products?
Unless the product label says otherwise, keep supplements sealed in a cool, dry place away from direct light and out of reach of children.
How do I choose between collections?
Performance & Hydration is built around training and hydration routines. Daily Essentials covers everyday capsule-based formulas. You can also browse the complete range.
Delivery issues and returns
What if my parcel is damaged or incorrect?
Email us with your order number and clear photographs of the parcel and item. We will review the issue and help with the next step.
How do I start a return?
Contact us before sending anything back. Return instructions depend on the product, its condition and the fulfilment location.
Still need help?
Email sales@peptrolixlabs.co.uk and include your order number if you have one.